Performance Issue on Opayo Monday 4th January 2021 13:58:41

We are aware of performance issues in MySagePay where it is taking longer than we would usually expect for transactions to appear. This may also be impacting functions such as refunds and releasing transactions, please do not re-process transactions.

Our investigations are underway to establish the root cause and resolve the issue. We will provide a further update in 1 hour, or sooner if we have a resolution.

The performance issues in MySagePay have now been resolved and transactions are populating within expected timeframes.

Opayo technology teams have taken corrective action and minimised the possibility of a further re-occurrence

Posted 5 years ago by davidsivocha

Opayo are continuing to experience performance issues with MySagePay. There is currently no delay in transactions populating in MySagePay, however they have not yet established full resolution of yesterday's issue.

Their investigations have continued throughout the night.

Please note, transaction processing is not impacted.

Posted 5 years ago by davidsivocha

Opayo teams are continuing to investigate the issue as a matter of urgency.

Recently processed transactions are not visible in MySagePay, they will populate after a period of time.

If you are performing functions within MySagePay such as refunds, releases or virtual terminal payments, please do not re-process. Please wait for the original transaction to appear before re-processing if required.

Posted 5 years ago by davidsivocha

For more information please view: https://www.opayo.co.uk/support/support/system-monitor

Posted 5 years ago by davidsivocha