Service Degradation in Credit Engine Thursday 4th February 2021 14:00:00

We have identified a partial degradation in the Credit Engine service. This is traced back to an external service call with TransUnion. We have notified the TransUnion team who are investigating from their side.

TU have identified the issue and have successfully resolved the problem. Internal reporting shows that Call Report request times have returned to normal.

TU can confirm this incident is resolved as of 16:18, however close monitoring of all online services will continue to ensure performance is stable. A Post Incident Review will now be conducted, and an incident report will be created in due course. This report will be distributed by your TransUnion Client Manager.

Posted 5 years ago by davidsivocha

Current response from TU:

Clients may be continuing to see slow response times and timeout errors when performing transactions. Resolver teams remain engaged on a technical bridge call and are investigating as a priority.

Updates for this incident will be provided hourly.

Posted 5 years ago by davidsivocha